Terms and Conditions of Sale

We want you to have a great experience, because it matters to us.

We started over 20 years ago and have helped 100,000’s women to have a better conception, pregnancy and birth experience. Read the many birth stories here to see what other mums have said about their experience. The two directors Maggie Howell and Phil Howell are happy to help you or answer questions so you can have, just Contact Us. 97% of our customers recommend our products and services again and again.

Our company Intuition Un Ltd was set up in 2004, prior to that we operated as a sole trader then partnership. We have worked with 5 NHS hospitals delivering antenatal education, Hypnobirthing using Natal Hypnotherapy and have a team of birthing professionals across the globe.

Our Contact details:
Intuition Un Ltd t/as Natal Hypnotherapy, Conifers, Hereford Lane, Farnham Surrey, GU9 0JQ

Phone: 01252 717087
Email: orders@natalhypnotherapy.co.uk
Registered for VAT GB 838 0839 02

Company number: Registered in England and Wales No. 5156543

No Quibble Guarantee to you

We offer a full money back ‘no quibble’ guarantee if you feel that you have not benefitted from using the digitally supplied services, audio tracks or online course. This guarantee and is valid up to and including the date of the birth of your baby.

How to buy

Making a purchase could not be easier. Just browse our store, and add any items to the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for invoice and delivery details that we need to complete the order then pay! You will be automatically sent any downloads straight away and any postal items will be dispatched quickly, usually with 24-48 hours. Please read more about our Shipping and Delivery information. If you have any particular requirements just Contact Us.


Accepted Payment Methods - logos displayed
Accepted Payment Methods

We don’t directly get or hold your payment information, only the banks and you see, and have that. Your payment details are encrypted to PCI Standards.

Debit or credit cards
Make your payment online at the time you place your order via our secure online payment services provider Stripe, Opayo, or PayPal. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency. Please Contact Us if you have any queries. We accept Switch, Visa, Mastercard.

We accept payment through Paypal’s secure service. We can also invoice you through PayPal.

Bank transfer/Bacs/Internet banking
We can take payment for orders by bank transfer. Goods are shipped on cleared payment. We can send you the details.

Communication to you

Upon order completion you will get an on screen confirmation. You may also receive a communication or payment confirmation from your bank or the Payment Services Provider (PayPal, Opayo etc)

You will also be sent When you receive an “Order received email”, this is to indicate that we have received your order, but we reserve the right to cancel the order in the unlikely event we can’t fulfil it for any reason.

We will email you automatically the download links that you have ordered along with links to the download instructions and information to support you during your preparation.

You may choose to subscribe or unsubscribe to our helpful information, tips and techniques emails.

Please save our customer services contact information as a contact in your email.

Email orders@natalhypnotherapy.co.uk

Tel 01252 717087

Shipping of Physical Products

All physical products are sent out using a service of our choosing e.g. Royal Mail, Evri, DPD, using the standard of service you specify e.g. first or second class or by courier. If we offer “free” shipping, we reserve the right to select the most economic service. Please Customer Services if you require special or alternative shipping arrangements

All orders are packed in opaque Jiffy bags or courier bags and the contents cannot be seen or identified. In addition there is no branding visible on the packaging.

Shipping prices are displayed during checkout as they depend on what you order and where you want delivery to.

Any questions just Contact Us

Your agreement with us

You accept our terms and conditions when you place your order

You accept that:- “The information, techniques and exercises provided within the Natal Hypnotherapy Audio Tracks, books, materials or training, sold through this website, or others, are for educational purposes only. Do not use the Audio Tracks or practice the techniques or exercises contained within these Audio Tracks whilst driving or operating machinery, or if you suffer any severe psychiatric condition. The information provided is not a substitute for proper medical advice. If in doubt, please consult your midwife, doctor or licensed medical practitioner”

You accept that by the nature of downloads, we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download on to your chosen device. Downloads are considered a service, that is ‘provided in full’ once the item has been sent, and that therefore concludes the provision of the service.

You accept that our service to you is solely at our discretion. We will use our best endeavours to support you and if you request for us to resend the downloads ordered, we will do so upon proof of purchase, to the email address on the order, for up to a year from the date of the original order. We will happily resend you tracks up to 3 times.. Beyond a year, should you need more time then you may need to repurchase them or pay our admin fee for the resending them. You should ensure you have safely stored them on a computer/device and have a backup. Please carefully review the download instructions here: How to download my hypnobirthing audio tracks and pdfs? The files are then in your possession and you are licenced to use them for your own personal use. You are prohibited from copying or sharing files (we are a small family business).

Your order confirms you have read and accept of our Privacy Policy.

Cancellation Policy

We know sometimes things can change and we want to help you as much as we can. Please contact Customer Services if there is something you wish to change.

Cancellation of electronically provided services

You accept that by the nature of downloads and online course we cannot offer refunds. If you have any difficulties, we will work with you to help you get your download/course on to your chosen device. Downloads and courses are considered a service, that is ‘provided in full’ once the item has been sent, and that therefore concludes the provision of the service.

Cancellation of Physical Goods

Any physical items you wish to return, will be accepted for return and refund or exchange if they are returned in “as new” condition. This is up to 30 days from date of purchase. After that returns will not be accepted unless the product is defective.

Clearance items may be on or near end of shelf life. You accept this upon purchasing items marked “Reduced to Clear” and Returns for these items are only possible if the product is faulty.

You rights to return goods are protected under the UK/EU distance selling regulations.

Cancellation of face to face classes, training or courses

Natal Hypnotherapy training sessions, e.g. workshops, courses, classes, study days, e-materials etc are provided as a service. Provision of the service is considered to have started when we send you course and venue information and forms and pre course questionnaires.

If you book on a course and subsequently wish to cancel, refunds will only be given on the following basis and the following charges will be applicable. This table shows the number of calendar days notice given and the % refund applicable.

Refund of face to face training fees

Days notice% refund of course fee
42 or more75%
32 to 4150%
22 to 3125%
<21 days or ‘no show’0%

The following table shows the number of days notice required prior to a schedule course start day, for your cancellation to be accept and what refund will be applicable.

In the event of exceptional circumstances, which include death or birth of baby 50% of the course fee paid may be refunded. Evidence of these circumstances may be asked for and any refund is at our sole discretion.

Transfer to another scheduled course

If a course participant wishes to transfer to an alternative course a charge of £15 will be made. If an alternative date cannot be found then the cancellation policy will apply.


None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


The Terms and Conditions of sale apply to all orders and you accept the Laws of England and Wales apply to all orders you may make.

We try to keep things simple and fair so please let us know if you have any particular requirements, as we may be able to help you.

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